Deeply Dissapointed

Disapointed is a understatement, From a client that has been there for more than 10 Years! Afew weeks ago I called to get a quote on a new vehicle. Got a quote and advised that I will be putting a Tracker in the vehicle. Anyway – advisor got the price down for me and I later on accepted the quote! When reading the docs and going through my insurance docs, I noticed that I have been paying for a bike that I no longer own, Now when I called to added the KTM890, I advised the advisor to remove the KTM690 as it was a trade in. I called in immediately to get this resolved and I saw that the incorrect bike was removed from the policy. Spoke to a gentle man by the name of Sunshine who promised to get this resolved and call’s pulled and listened to ect! He called me a week later and very smugly told me I was at fault and that was that! It took me over a week to get that call! When I finally got the call, it was the incorrect call and this was for a KTM 300 which we had sold! Also got a call from a client services to confirm that they have received the certificate from Tracker – but on the system Matrix was captured. If they captured the correct tracking device – premium increased with more than R200 ! Asked for the call to be listened to and give me feedback – never heard from that advisor again! Out of pure desperation, I called in as I needed the correct call for the KTM issue as well as to know what was going on with the tracker. Got hold of a lady called Slindile! She has been amazing! Got the premium reduced on the veh where incorrect tracker was captured and got me the call where the KTM was never removed. In this call I advise the consultant to remove the bike! Now here is the thing…. OUTsurance only want to refund me R4000.00 for a bike that I paid over R500.00 for about 2 years……. So they say it’s the difference between the bike that was incorrectly removed and the one that was never removed. Since when do you back date insurance! This is absolutely ridiculous!!!! When I realised that the incorrect bike was removed I added it to the policy immediately as it is still under finance and im my possession. Now OUTsurance want to backdate that cover….. I think you guys just don’t want to refund me for 2 years of premiums!