Deeply disappointed

Outsurance South Africa's insurance ********. Claim advisors are rude and lie to customers and make customers look bad. My sister is trying to claim for food deterioration and they telling her that she is not allowed to claim within the first year of having a policy with Outsurance, and this information is coming for claim advisors ,has anyone heard of this nonsense. The information is not even written in policy documents and they have the decency to say they don't know why it's not written but it's there rules. @thomsa,palesa and Mbali WHO IS THE SO CALLED MANAGER of the claims department, I am disgusted and disappointed with how my sister is being treated,the claims consultant had the decency to tell my sister that he is going to drop the call if he if she doesn't listen to what he has to say ,is this how business is done Outsurance? Is this how you treat customers even if a policy is worth 10cents .