Deeply disappointed and frustrated with building claim from Outsurance that gets nowhere for 2 weeks

During heavy rainfall due to Hurricane Eloise, I experienced some damage on my house. I submitted a claim to Outsurance over 2 weeks ago, and just over a week ago Friday 05 February, the service provider came to assess the damage and submitted the quote to Outsurance. After numerous (and I mean ALLOT) of phone calls to Outsurance, till today I have not had any feedback. The latest was that a Carl Fourie did not yet attend to the claim, however when I tried to phone him on the number that Outsurance gave me, I get nowhere. And today it rained heavily again, just adding to the damage, cleaning and frustration. I have contacted the service provider, they confit=rmed they have submitted the quote and have also not heard from Outsurance. I am deeply disappointed and frustrated with Outsurance as this is a building claim and nothing has happened over 2 weeks, and every time it rains I feel the pain due to Outsurance's incompetence.