DP
David P
1 reviews | Active since Sept 2012
20 Mar 2017, 14:42
Decrease Risk Increase Premium
<p>I've been riding a motorcycle for the past 7 years, and been insured with outsurance for the past 5 years. Being an utter fool, I decided to get a full drivers license. Outsurance increased my insurance policy by half again what it was as a result. It is utterly ridiculous that decreasing my risk profile would increase my premium! </p>
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Replies (2)
OUTsurance's replyOfficial
24 Mar 2017, 13:45Hi David,
Thank you for bringing the matter to our attention. The last thing we want is to charge you an incorrect premium based on you improving your risk profile. Nereesa our client care manager contacted you and corrected the premium. Sorry for the inconvenience caused.
Regards, Kelvin
Best regards,
OUTsurance's reply24 Mar 2017, 13:45
Official
Hi David,
Thank you for bringing the matter to our attention. The last thing we want is to charge you an incorrect premium based on you improving your risk profile. Nereesa our client care manager contacted you and corrected the premium. Sorry for the inconvenience caused.
Regards, Kelvin
Best regards,
DP
David P's updateReviewer Update
24 Mar 2017, 14:23Thank you Kelvin, Nareesa,
I'm still incredibly annoyed that it was necessary for me to complain on a public forum in order to get a sensible response. I tried escalating the matter while on the phone and was assured by the call centre consultant and the "manager" that it was *impossible* for my issue to be resolved.
I think it might be a good idea think to either properly train your call centre staff or to at least employ a few people who can go off the prepared script because at the moment the call centre is about as informative as an FAQ and as useful as a web app.
DP
David P's update24 Mar 2017, 14:23
Reviewer Update
Thank you Kelvin, Nareesa,
I'm still incredibly annoyed that it was necessary for me to complain on a public forum in order to get a sensible response. I tried escalating the matter while on the phone and was assured by the call centre consultant and the "manager" that it was *impossible* for my issue to be resolved.
I think it might be a good idea think to either properly train your call centre staff or to at least employ a few people who can go off the prepared script because at the moment the call centre is about as informative as an FAQ and as useful as a web app.