Declining Service/Help & High Excess Amounts

Our company has been with Outsurance for a fair amount of time, but in recent few months they have become even more unreliable, unhelpful and concerned only with saving money for themselves. We recently had an agent come out in order supply quote in regard to any extras added to company insurance or public liability. but found few days later when trying to update relevant insurance details that we were not permitted to do so as for some reason we now were being forced to complete a survey[which requested many in depth company details] and were therefore unable to proceed p[performing relevant update. Only when manager was involved was the survey removed/cancelled, as all agents spoken to were reluctant to supply any actual assistance or listen properly to customers problem and thereby understand what is required or can be done. Either outsurance is implementing more inadequate procedures which prevent agents from actually giving proper service and resolving issues or outsurance work force is growing more *********** by the day.

Most recently we had the added joy of trying to place claim on personal account, but when now updating the company vehicle details and having agent use me as rive and supplying other option[as it is fleet vehicle which any valid and authorized employee may use] , suddenly premium doubled. Agent claimed double premium was result of accident two or more years ago on personal insurance on a different vehicle and when asked why exactly, was only supp**** with really vague "answers" which explained nothing. Eventually managed to contact a manager who was able resolve issue without doubling premium unnecessarily.

Today i cancelled claim i have been trying to have sorted for a month now. because: A)Outsurance attempted to dictate their own repair agent and thus have low repair cost for them at place iwould never entrust my vehicle to, even though i received repair quote from CMC or are listed with Outsurance. B)Even though Outsurance assessment was updated after i had re-sent CMC quote, their excess[R4600] remained the same amount amount. Only now it was only R20 less than new assessment amount. but still excessively high.