Declined Claim without proper review ( YOUR *** OUR *** )

A client of Outsurance had collided with me about 5 weeks ago , I lodged a claim with Outsurance as it was not my Fault , Outsurance then sent me some paper work to Fill in and advised me to get Pics and sketch of where and how the incident took place , It took me about 4 days to get all the paper work together and send my Claim through , within a Day my claim was declined all my running around was a waste of time i dont think they even had a look at my claim .

This is my 1st accident claim and i wasnt @ all clued up with what to do Next so i just gave up

2 weeks later i received a call from My insurance stating that outsurance have put in a Claim for there client through my insurance i was shocked.

the sketch that she has given to the police and mine was the same it shows that she had come into my lane causing the accident but Outsurance is claiming on here behalf from my Insurance

I have sent a Mail to Outsurance and was quering as to how come they being such a Reputable company cannot defer between right and wrong , I didnt gt no feed back from them , i sent through a follow up mail to ( Natasha Van Der Bergh ) the call centre Agent who Lodged he claim to my insurance for feed back or a Managers contact details so i can escalate it further then only i got a call from her , She then told me that the claim is being closed of as they will not be claiming from me for her clients damages i asked her then what happens to my claim she advised me to reopen it with the claims dept , up to date i have not received no feed back regarding my claim

OUTSURANCE IS NOT WHAT THEY CLAIM TO BE , THEY SHOULDNT BE ADVISING ALL FALSE PRE TEX IF THEY CANNOT KEEP UP WITH THERE WORD