Deceptive sales and poor service

I insured my vehicle with OUTsurance and was told that my vehicle would be covered comprehensively. I then scratched my vehicle in 2019, and I was then advised to not claim since my excess was high, and I took the advice. My vehicle’s wheels and tyres then got damaged in January, and I asked them to repair my entire vehicle, and they told me that I can only claim for one incident at a time. I then asked them to give me all recordings of our conversations so I can take the matter further to prove how I was deceived, and they haven’t sent them yet. I have spoken to multiple people from OUTsurance requesting the recording, and was given different responses on how I’ll get the recordings. I asked them to deal with my concerns quickly before the end of January so I can decide whether I should move to another insurance company and my concerns have not being adhered to until today. I Would like to get my vehicle repaired before I can leave OUTsurance and it seems like they are evading giving me the recordings and attending to their deceptive talk. Please note I’ve requested for the recording multiple times.