KS
Kem S
1 reviews | Active since Jun 2009
09 Oct 2024, 15:55
Deceased estate premium increased
In August 2023 a drunk driver knocked into my mum's home and all details of the driver was given to outsurance and outsurance paid the claim. However this month the premium increased from R836.00 to R1200. My mum is now deceased. This is a massive increase. As outsurance had all the details of the drunk driver he was responsible for the payment and not increase a late deceased policy premium. Is it possible to increase a deceased estate house insurance premium? This is a Rio off.
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Replies (2)KS
Kem S's updateReviewer Update
09 Oct 2024, 16:18I was unhappy with the service from your review department. They said nothing can be done about the increase. Very poor service.
KS
Kem S's update09 Oct 2024, 16:18
Reviewer Update
I was unhappy with the service from your review department. They said nothing can be done about the increase. Very poor service.
OUTsurance's replyOfficial
14 Oct 2024, 12:46Good afternoon Kem Our heartfelt condolences to you for the passing of your mom. We understand that the premium increase is most unwelcome. You were contacted by our client services manager Lesego, who assisted you with alternative premium relief options. Thank you for your continued support! RegardsThe OUTsurance Team
OUTsurance's reply14 Oct 2024, 12:46
Official
Good afternoon Kem Our heartfelt condolences to you for the passing of your mom. We understand that the premium increase is most unwelcome. You were contacted by our client services manager Lesego, who assisted you with alternative premium relief options. Thank you for your continued support! RegardsThe OUTsurance Team