CH
Cheryl H
1 reviews | Active since Jul 2011
07 Mar 2025, 12:46
Debits persisting despite cancellaton
I have canceled this policy, with reference numbers and yet they keep trying to deduct the premium. I had this policy for a day and went with another company and they just won't accept this. Please can this be escalated as it is causing bounced debit orders in my account on bank charges as well.
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OUTsurance's replyOfficial
10 Mar 2025, 16:05Hello Cheryl
After having acknowledged your review, we received feedback from our client care manager, confirming the refund was paid into your account.
Service concerns identified, are being discussed. We again wish to apologise for the inconvenience and frustration.
Regards
The OUTsurance Team
After having acknowledged your review, we received feedback from our client care manager, confirming the refund was paid into your account.
Service concerns identified, are being discussed. We again wish to apologise for the inconvenience and frustration.
Regards
The OUTsurance Team
OUTsurance's reply10 Mar 2025, 16:05
Official
Hello Cheryl
After having acknowledged your review, we received feedback from our client care manager, confirming the refund was paid into your account.
Service concerns identified, are being discussed. We again wish to apologise for the inconvenience and frustration.
Regards
The OUTsurance Team
After having acknowledged your review, we received feedback from our client care manager, confirming the refund was paid into your account.
Service concerns identified, are being discussed. We again wish to apologise for the inconvenience and frustration.
Regards
The OUTsurance Team