Debiting account without authority

Item: OUTsurance
Rating: 1
Author: Tetelo M

I have an insurance with OUTsurance, the debit my account every week without an explanation. i made a quote for a new vehicle that is still at the dealership they already debited my account and i made it clear that the premium they quoted me is out of budget, but the just debited and am not even done with the paper work of buying the vehicle, now for them to refund me they need proof that the vehicle is still at dealership, my account is overdrawn which now affect my credit history.

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Replies (1)

OUTsurance's replyOfficial

15 Oct 2025, 13:41

Good day Tetelo We confirm that our client care manager, Tanya, has reviewed your matter and has contacted you regarding your premium increase. We have been informed that the changes to your premium were not as a result of the vehicle which you intend to purchase. Our review has revealed that the changes were due to changes in your underwriting criteria, and also unfortunatelydue to an error on our part. We wish to extend our most sincere apologies for the oversight and poor service. We have processed the relevant refund which is due as a result of our error. We wish to assure you that we are committed to providing you will excellent and transparent service, and we will put measures in place to ensure that this does not happen again. Regards, The OUTsurance Team

OUTsurance's reply15 Oct 2025, 13:41

Official