MM
Masingita M
1 reviews | Active since Jun 2013
15 Feb 2021, 23:14
Debited twice for one car on two successive days
I recently took out a policy with outsurance, I received a shock of my life when I saw that I was debited twice for the same car. I am worried that come month end the same thing will happen
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
16 Feb 2021, 11:12Hello Masingita
Thank you for bringing the matter to our attention and please accept our sincere apologies for not having explained this to you previously.
Our client care manager contacted you. Since we changed the start date of the cover after we already debited your account, our system generated a refund and then collected premium again from the amendment date.
The refund sadly did not show on your statement yet.
Thank you for accepting our apologies for any inconvenience caused.
Regards
OUTsurance
Thank you for bringing the matter to our attention and please accept our sincere apologies for not having explained this to you previously.
Our client care manager contacted you. Since we changed the start date of the cover after we already debited your account, our system generated a refund and then collected premium again from the amendment date.
The refund sadly did not show on your statement yet.
Thank you for accepting our apologies for any inconvenience caused.
Regards
OUTsurance
OUTsurance's reply16 Feb 2021, 11:12
Official
Hello Masingita
Thank you for bringing the matter to our attention and please accept our sincere apologies for not having explained this to you previously.
Our client care manager contacted you. Since we changed the start date of the cover after we already debited your account, our system generated a refund and then collected premium again from the amendment date.
The refund sadly did not show on your statement yet.
Thank you for accepting our apologies for any inconvenience caused.
Regards
OUTsurance
Thank you for bringing the matter to our attention and please accept our sincere apologies for not having explained this to you previously.
Our client care manager contacted you. Since we changed the start date of the cover after we already debited your account, our system generated a refund and then collected premium again from the amendment date.
The refund sadly did not show on your statement yet.
Thank you for accepting our apologies for any inconvenience caused.
Regards
OUTsurance