1 reviews | Active since Dec 2016

25 Jan 2019, 08:15

Debit order on wrong day

Hi guys. I have a problem. Why put my debit order the day before requested by me and it fails costing me more money? This is my first month... I don't want it to be my last. Can someone tell me what happened please and why my debit order date was not followed. Thank you.

0
Replies (1)
OUTsurance
OUTsurance's reply29 Jan 2019, 11:02
Official
Hello gillian-robyn-sinequan

We are sorry about any misunderstandings we could have created.

Our client care advisor was since in touch with you and it was since established you reversed the debit.
We will debit your account on 9 February, meaning your cover will then commence.  Please don't hesitate to contact us should you have any further enquiries.

Regards
OUTsurance

Best regards,