MW
MERCY W
1 reviews | Active since Dec 2021
23 Dec 2021, 10:44
Debit order date not agreed on
They debit anyday of the month except the date we agreed on
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Replies (1)
OUTsurance's replyOfficial
24 Dec 2021, 08:12Hello Mercy suzan W
Thank you for your comments.
We resubmit premiums if premiums are returned an unpaid. SMS notifications are sent to our clients to inform them when this happens. This is to ensure our clients are not left without cover. Should the resubmitted premium also return as unpaid, our clients do not enjoy cover for that particular month.
Our client care manager contacted you yesterday after having received your feedback and you requested a follow up call today in which this will be discussed.
Regards
OUTsurance
Thank you for your comments.
We resubmit premiums if premiums are returned an unpaid. SMS notifications are sent to our clients to inform them when this happens. This is to ensure our clients are not left without cover. Should the resubmitted premium also return as unpaid, our clients do not enjoy cover for that particular month.
Our client care manager contacted you yesterday after having received your feedback and you requested a follow up call today in which this will be discussed.
Regards
OUTsurance
OUTsurance's reply24 Dec 2021, 08:12
Official
Hello Mercy suzan W
Thank you for your comments.
We resubmit premiums if premiums are returned an unpaid. SMS notifications are sent to our clients to inform them when this happens. This is to ensure our clients are not left without cover. Should the resubmitted premium also return as unpaid, our clients do not enjoy cover for that particular month.
Our client care manager contacted you yesterday after having received your feedback and you requested a follow up call today in which this will be discussed.
Regards
OUTsurance
Thank you for your comments.
We resubmit premiums if premiums are returned an unpaid. SMS notifications are sent to our clients to inform them when this happens. This is to ensure our clients are not left without cover. Should the resubmitted premium also return as unpaid, our clients do not enjoy cover for that particular month.
Our client care manager contacted you yesterday after having received your feedback and you requested a follow up call today in which this will be discussed.
Regards
OUTsurance