******** Debit Order

OUTsurance proceeded to debit my account for 2 months for a policy that was not yet to commence as me taking that policy was subject to me being satisfied with both personal and business policies proposals. The Business policy was not yet finalised and they went on to debit me ********ly. They undertook to listen to the voice calls and then make a call to refund the debit orders, but have failed to revert after more than 96 hours, despite undertaking to do so in 48 hours. All calls and emails addressing this issue have been ignored.