Debit from wrong account

Item: OUTsurance
Rating: 4
Author: Frans R

Yesterday afternoon i phoned outsurance to make changes to my policy including bank account changes i gave outsurance the new banking details this morning the pro rata payment was unsuccessful because there was no money in the old account please note i gave you the new details FNB :-)Transaction failed. R162.47 unsuccessful payment to cheq a/c..615227.Ref.Unpaid. 11Jun 02:54

Helpful (0)

Replies (4)

Frans R's updateReviewer Update

11 Jun 2020, 08:00

There would have been enough money if the bank account i gave outsurance was used

Frans R's update11 Jun 2020, 08:00

Reviewer Update

There would have been enough money if the bank account i gave outsurance was used

Frans R's updateReviewer Update

11 Jun 2020, 08:03

STD Bank
***
Current account
STD Bank Three Rivers Vereeniging

Frans R's update11 Jun 2020, 08:03

Reviewer Update

STD Bank
***
Current account
STD Bank Three Rivers Vereeniging

Frans R's updateReviewer Update

11 Jun 2020, 09:31

The 4 star rating was for the past years service although this is a complaint

Frans R's update11 Jun 2020, 09:31

Reviewer Update

The 4 star rating was for the past years service although this is a complaint

OUTsurance's replyOfficial

12 Jun 2020, 12:17

Hello Francois

We firstly wish to thank you for your loyal support all this time.
Having said this, we are sorry to read about the inconvenience of having the pro rata premium returned.

Our client care manager, Karen has been trying to reach you to discuss the unfortunate experience and proceeded by sending you an email.

We hope to receive your response and know we want to assist.

Regards
OUTsurance

Best regards,

OUTsurance's reply12 Jun 2020, 12:17

Official

Best regards,

Debit from wrong account

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