Debit Dispute

Good morning. I am extremely frustrated. In December I clearly told your consultant that I would not proceed or sign anything until end of February. Despite this, Outsurance debited my business account without my consent, causing my account to go into a negative balance.

Last week I spoke to William Venter, who promised to call me back, but I have received no response. This morning another debit went through, using funds that had just been transferred into my account, leaving it negative again.

I am requesting an immediate refund of all unauthorised debit orders, including bank charges caused by insufficient funds, and written confirmation that no further debits will be processed. Please treat this as urgent.

Mapula Koloane