Dear Outsurance Team, I work as a Team Leader in a customer service centre, and as a result, I have high expectations when interacting with other service centres

Dear Outsurance Team, I work as a Team Leader in a customer service centre, and as a result, I have high expectations when interacting with other service centres. I consistently encourage my own team to treat every customer as if they are their only priority. I recently spoke with your consultant, Kefilwe, and felt compelled to share how outstanding her service was. From the start of the call, she made me feel valued and attended to, as though I were the only customer at Outsurance. Kefilwe was professional, attentive, and demonstrated a clear understanding of my needs without being pushy about taking out cover. Her approach put me at ease and built my confidence in the process. The conversation was informative, and I left with complete trust in how my query was handled. I am very glad I had the opportunity to speak with Kefilwe. My experience was excellent, and she is a credit to your team.