************ dealing by Outsurance

I requested a car insurance quote from Outsurance. However their quote was more than my current Insurer so I declined their offer. I even sent two messages instructing them to cancel. The agents kept insisting that my current insurer( Iwyze) has many additional accesses etc etc. I insisted that I have been with them for long and there was no difference in access between them and Outsurance. On the 25th January a debit order from Outsurance went through despite my cancellation instructions. I thus went to cancel the transaction with my bank . Then Outsurance is sending me forms to sign and are saying they cancelled my insurance, which is not true. It now spoils my record as if I had been cancelled by them. Its only because their agents would not allow me to make my own choice and insisted. Instead of honouring their widely advertised promise to pay if they fail to beat a quote, they are spoiling my record because they want the business by force. This is the second time Outsurance has failed to beat a quote for me but do not pay the R500 or R1000 as per their advert. I want them to immediately remove the cancellation from my record as it is not a true reflection. They now pose this as a NON-Payment cancellation, whereas I instructed the two agents repeatedly that I am not accepting their quote based on higher premium than my current insurer.