Deal cancelled

Good day,

It’s unfortunate that I have to raise this complaint via this channel, but I’ve been unable to resolve the matter through your call centre, as my calls keep getting dropped.

I was in the process of purchasing a vehicle from WeBuyCars, however the deal was cancelled. WeBuyCars has already informed OUTsurance of the cancellation. Despite this, a debit order was still processed on Friday last week.

As the vehicle purchase was cancelled, the insurance policy should have been cancelled accordingly. I therefore request:

Immediate cancellation of the policy referenced

A refund of the amount debited from my account

I have contacted your customer care line on two separate occasions. On both calls, I was advised that I would be transferred to a senior department, placed on hold, and then the call was disconnected.

This has been extremely frustrating, and calling the contact centre has unfortunately not resulted in any assistance.

Please can this matter be resolved as a matter of urgency. Once resolved, I will update my service rating accordingly.

Thank you.