1 reviews | Active since Nov 2015
DEAFENING SILENCE
No-one competent to handle my query. Escalated to a 'Manager' who also does not revert. So being without hot water since the night before (it is now close to 13h00), thanks to an *********** plumbing company they appointed that causes more damage than repairs, is not important to anyone at Outsurance at all. The agent dealing with the matter dodges me telephonically but has all the time to push emails with absolute no resolution. Outsurance is not interested in your dilemma but market dominance - with this comes failure to attend to your needs.
Hello shuaberajap
Thank you for bringing the matter to our attention and at the same token, please accept our sincere apologies for the inconvenience you have been suffering as a result of poor service all round!
Since notifying us of your valid concerns, there were unfortunately further delays from our service providers.
Our claims advisor has since kept you up to date proper feedback on future repair work has been provided.
Regards
OUTsurance
Hello shuaberajap
Thank you for bringing the matter to our attention and at the same token, please accept our sincere apologies for the inconvenience you have been suffering as a result of poor service all round!
Since notifying us of your valid concerns, there were unfortunately further delays from our service providers.
Our claims advisor has since kept you up to date proper feedback on future repair work has been provided.
Regards
OUTsurance