FO
Fathima O
1 reviews | Active since Oct 2019
17 Oct 2022, 11:51
Deaf outsurance
I have asked outsurance a 1000 times to communicate with me via email yet they still insist on calling when I put through an e mail request and there after sending me a dozen messages to tell me that they can't reach me and thus leaving my enquiry unattended
Damn ridiculous
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
17 Oct 2022, 13:17Good day Fathima,
We acknowledge receipt of your complaint. Not good to see that we never liaised with you via email as per your request. We have requested a client services manager to liaise with you via email.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint. Not good to see that we never liaised with you via email as per your request. We have requested a client services manager to liaise with you via email.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply17 Oct 2022, 13:17
Official
Good day Fathima,
We acknowledge receipt of your complaint. Not good to see that we never liaised with you via email as per your request. We have requested a client services manager to liaise with you via email.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint. Not good to see that we never liaised with you via email as per your request. We have requested a client services manager to liaise with you via email.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
19 Oct 2022, 10:17Good day Fathima,
Thank you for bringing this to our attention.
After responding privately to your review, we escalated the matter for urgent attention. Annelise our client services manager has emailed you. She will assist you with your enquiry.
We sincerely apologise for not liaising with you via email as requested.
Regards,
OUTsurance
Thank you for bringing this to our attention.
After responding privately to your review, we escalated the matter for urgent attention. Annelise our client services manager has emailed you. She will assist you with your enquiry.
We sincerely apologise for not liaising with you via email as requested.
Regards,
OUTsurance
Best regards,
OUTsurance's reply19 Oct 2022, 10:17
Official
Good day Fathima,
Thank you for bringing this to our attention.
After responding privately to your review, we escalated the matter for urgent attention. Annelise our client services manager has emailed you. She will assist you with your enquiry.
We sincerely apologise for not liaising with you via email as requested.
Regards,
OUTsurance
Thank you for bringing this to our attention.
After responding privately to your review, we escalated the matter for urgent attention. Annelise our client services manager has emailed you. She will assist you with your enquiry.
We sincerely apologise for not liaising with you via email as requested.
Regards,
OUTsurance
Best regards,