TM
Theko M

1 reviews | Active since Jul 2013

26 May 2021, 12:31

Dazzled...Outsurance sure OUTdid themselves.

I have a funeral cover with Outsurance and unfortunately lost my mom 2 weeks ago and had to submit a claim, I spoke to a lady by the name of Trisha Singh who was very helpful, Trisha was so apathetic with me and made me feel that I am not alone in this difficult time and she explained the claim process with me and provided me with her contacts should I need further assistance. After submitting the necessary documentation Outsurance made a payout within 24 hours, after that there was a lady by the name of Lerato or Palesa I cannot remember correctly, who called me to amend the changes on my policy as well as give me the new premium going forward also empathizing with me for my loss. Trisha then called me a couple of days later to check if the payment was made and if all is in order....WOW what an amazing service, OUTSURANCE you have really OUTdone yourselves guys and I am proud and happy to be part of such an organization. Keep doing what you are doing.

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Replies (1)
OUTsurance
OUTsurance's reply26 May 2021, 13:38
Official
Very sorry to hear about your mom's passing.
We are very grateful to you for recognising Trisha and Katleho's superb service delivery.
Your kind words will mean the world to them!
Regards,
OUTsurance