GS
Gloria S
1 reviews | Active since Aug 2010
16 Nov 2022, 09:29
**************** on SPECIFIED risk items
Total ********. After being a customer for 10 years, and getting such run around. Claiming all "risk" items due to an attempted hijack. I don't even want to know what would have happened if they had to administer the car loss too. Now refusing to pay for these "out and about" items which are all listed as specified risk items. It's so so disappointing. The level of service has been atrocious.
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OUTsurance's replyOfficial
18 Nov 2022, 08:13Hello Gloria
You have our sincere apologies for the lapse in service.
Our claims manager, Anel contacted you after having received your complaint. She provided you with feedback after the relevant call had been audited and discussed the difference between unspecified and specified cover. She discussed the manner in which we are proceeding the claim.
Thank you for bringing the matter to our attention and accepting our apologies.
Regards
OUTsurance
You have our sincere apologies for the lapse in service.
Our claims manager, Anel contacted you after having received your complaint. She provided you with feedback after the relevant call had been audited and discussed the difference between unspecified and specified cover. She discussed the manner in which we are proceeding the claim.
Thank you for bringing the matter to our attention and accepting our apologies.
Regards
OUTsurance
Best regards,
OUTsurance's reply18 Nov 2022, 08:13
Official
Hello Gloria
You have our sincere apologies for the lapse in service.
Our claims manager, Anel contacted you after having received your complaint. She provided you with feedback after the relevant call had been audited and discussed the difference between unspecified and specified cover. She discussed the manner in which we are proceeding the claim.
Thank you for bringing the matter to our attention and accepting our apologies.
Regards
OUTsurance
You have our sincere apologies for the lapse in service.
Our claims manager, Anel contacted you after having received your complaint. She provided you with feedback after the relevant call had been audited and discussed the difference between unspecified and specified cover. She discussed the manner in which we are proceeding the claim.
Thank you for bringing the matter to our attention and accepting our apologies.
Regards
OUTsurance
Best regards,