DR
Daniel R
1 reviews | Active since Oct 2019
04 Jun 2021, 10:44
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I'm not happy with outsurance, I bought a new car and was insured with them . Now I got a better deal from another company. I pain them 2k on the 30th April so was supposed to be covered till end of May. Realized yesterday that they deducted from my account after I canceled my policy with them . When I enquired yesterday I was told by their agent I won't get my money back. Is outsurance that hungry for our money?
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OUTsurance's replyOfficial
04 Jun 2021, 12:53Hello Daniel R
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the huge frustration! Coupled to this, we are so sorry to see you were not assisted correctly after enquiring about the subsequent deduction.
Our client care manager assisted with the refund of pro rata premium collected, which was for cover period from your collection date up to 30 April.
This pro rata was sadly not discussed with you at the time.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the huge frustration! Coupled to this, we are so sorry to see you were not assisted correctly after enquiring about the subsequent deduction.
Our client care manager assisted with the refund of pro rata premium collected, which was for cover period from your collection date up to 30 April.
This pro rata was sadly not discussed with you at the time.
Regards
OUTsurance
OUTsurance's reply04 Jun 2021, 12:53
Official
Hello Daniel R
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the huge frustration! Coupled to this, we are so sorry to see you were not assisted correctly after enquiring about the subsequent deduction.
Our client care manager assisted with the refund of pro rata premium collected, which was for cover period from your collection date up to 30 April.
This pro rata was sadly not discussed with you at the time.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the huge frustration! Coupled to this, we are so sorry to see you were not assisted correctly after enquiring about the subsequent deduction.
Our client care manager assisted with the refund of pro rata premium collected, which was for cover period from your collection date up to 30 April.
This pro rata was sadly not discussed with you at the time.
Regards
OUTsurance