**************** AND NOT CUSTOMER FRIENDLY SUPPORT SYSTEM

I have a vehicle Insurance Policy with Outsurance. For the past 1 year I have never missed my premium or claimed for that matter. I received a letter yesterday advising me that my premium will go up as of the 1st of November.

I called them to query that and asked for my premium to be reviewed downwards instead because a motor vehicle depreciates value and does not appreciate value. The consultant insulted me saying "Parts go up everyday so we are increasing due to inflation". That was an insult on my side. I asked her to review the policy downwards as it has lost its value and she said OK I will do that. Then she said I have reviewed it to remain the same amount that you were paying. That was an insult, if you felt there was no need to review it but you tell me to hold the line only to tell me it will remain the same, honestly that's an insult.

If there are any service providers who are willing to take the business from Outsurance and offer me a good package, please contact me.

The consultant was very unprofessional and needs training on how to handle clients. As a big service provider I expected better results.