jM
jamela M

1 reviews | Active since Sept 2016

01 Nov 2016, 07:25

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<p>Please deposit the amount deducted for life cover back into my account!</p> <p><br />I DID NOT AGREE TO THIS!!!!!</p> <p><br />The product was offered and I told that guy (EPHRAIM NKOMO) I'm not interested!!!!!!!! (and he was so persistent, which leads me to believe this was a deliberate move)</p> <p><br />I told him I couldn't afford it and would consider it next year, next thing I know you are debiting from my account!!!</p> <p><br />THERE IS ONE WORD FOR THESE ACTIONS...*******. OMG I'm covered by ******* O_O </p> <p> </p> <p>And FYI, your website doesn't have a call back option</p>

0
Replies (2)
jM
jamela M's update01 Nov 2016, 09:28
Reviewer Update

Thank you

the matter was attended to

OUTsurance
OUTsurance's reply03 Nov 2016, 08:59
Official

Your feedback was and immediately investigated.

Our client care manager, Keitu contacted you and clarified what we are covering. She confirmed the life cover was never activated.

Thank you for allowing us the opportunity to clarify.

Regards

Dinky

Best regards,