Daylight *******, cellphone insurance
I'm tired of being bullsh%tted by outsurance. 3 years ago, i insured my Huawei P60, I happen to leave it at the airport bathroom. A phone that was costing about 27-29k. Now it's lost, outsurance have an audacity of telling me that the phone is worth 12k, 15k less than what I'm currently insured for . It's easy for outsurance to review premiums and increase insurance as they want. They know that the value of the phone depreciates but they continue deducting the same amount as when the phone was new. They can't even upgrade to the better phone. I'm tired of being treated like sh%t. Tomorrow you must cancel all my policies with your.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
02 Oct 2025, 14:09Good day Babalwa, After responding privately to you, the matter was escalated for review. Our claims manager, Angel, has contacted you regarding your claim. As per the discussion you had with her, we can confirm
that the purpose of insurance is to place you in the same position you were before the loss occurred. In this instance we paid
the claim in line with the value of the phone which was ******. This was explained in detail on your previous claim however we would like to reiterate this to clear up any misunderstanding. We are also in the process of refunding the difference in premium between the insured value and actual value of the phone. Whilst we believe that the settlement of the claim is correct, we do apologise that we were not able to meet your expectations. Regards, The OUTsurance Team
that the purpose of insurance is to place you in the same position you were before the loss occurred. In this instance we paid
the claim in line with the value of the phone which was ******. This was explained in detail on your previous claim however we would like to reiterate this to clear up any misunderstanding. We are also in the process of refunding the difference in premium between the insured value and actual value of the phone. Whilst we believe that the settlement of the claim is correct, we do apologise that we were not able to meet your expectations. Regards, The OUTsurance Team
OUTsurance's reply02 Oct 2025, 14:09
Official
Good day Babalwa, After responding privately to you, the matter was escalated for review. Our claims manager, Angel, has contacted you regarding your claim. As per the discussion you had with her, we can confirm
that the purpose of insurance is to place you in the same position you were before the loss occurred. In this instance we paid
the claim in line with the value of the phone which was ******. This was explained in detail on your previous claim however we would like to reiterate this to clear up any misunderstanding. We are also in the process of refunding the difference in premium between the insured value and actual value of the phone. Whilst we believe that the settlement of the claim is correct, we do apologise that we were not able to meet your expectations. Regards, The OUTsurance Team
that the purpose of insurance is to place you in the same position you were before the loss occurred. In this instance we paid
the claim in line with the value of the phone which was ******. This was explained in detail on your previous claim however we would like to reiterate this to clear up any misunderstanding. We are also in the process of refunding the difference in premium between the insured value and actual value of the phone. Whilst we believe that the settlement of the claim is correct, we do apologise that we were not able to meet your expectations. Regards, The OUTsurance Team