LJ
Lucretia J

1 reviews | Active since Jun 2024

13 Jun 2024, 11:49

Daylight *******.

I am so frustrated on how this company has the audacity to charge my father who is a pensioner 69years old. When he app**** for the house hold content and building insurance they quoted him almost over R1500pm. He said that its not going to work for him as he is a pensioner. They then worked out another quote for R500pm,but he has to pay for a year before he can claim. now its been a year and he claimed for his kitchen stove due to power serge and then responded with a ridiculous access fee of R4840 that he has to pay to replace a stove of R3649. This is unacceptable and I feel that it is daylight *******. My friend was with Outsurance for 4months and she claimed a whole lot of house hold items with an access fee of R750. she claimed a TV, Stove, Washing machine. So make it make sense! My father is about to cancel this insurance as it is robbing a poor pensioner out of his little money he gets. I would personally not recommend Outsurance.

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Replies (1)
OUTsurance
OUTsurance's reply13 Jun 2024, 13:14
Official
Good afternoon Lucretia,

Thank you for bringing your concerns to our attention.

The power surge excess is a separate excess for these instances and is not the same as your fathers' standard contents and building insurance excess. 

When the increase in our power surge and lightning excess was implemented, we decided not to introduce cover limitations or increased premiums for this benefit hence we decided to implement a standardised excess with regards to these claims.

Our claims manager Keneilwe has been unsucessful in her attempts to contact you and will try again.

We understand your frustration and are sorry for the disappointment. 

Regards,
The OUTsurance Team