Dark cloud with a silver lining

<p>They broke into our home during May and stole some of my husband's tools. We reported the incident to Outsurance and received excellent client service from Nombuh Sengane. Our claim was submitted and we received feedback that our claim will be processed as soon as we have made our monthly payment. My husband is out of work for four months now and finances are tight. Two weeks ago my 4 year old son fell and fractured his skull. We had medical expenses and could therefore not pay our premie. I contacted Nombuh and explained to her that we need to cancel the claim for this reason. Just now she phones me bearing the wonderful news that Outsurance has decided to still process the claim and just increase our co-payment. THANK YOU!!! Through these tough times we need good news and service like this were we do not have to fight for anything. We do appreciate it!!</p>