RG
Rodney G

1 reviews | Active since Apr 2022

10 Mar 2026, 19:31

***

Seem like Outsurance only like to settle what suits them Now I’m a Outsurance liner and the guy that’s driven into the back of me also been a Outsurance client admitted been at fault submitted a claim to them and then passed the claim onto me after months of asking only after I sent them a legal letter did the guy provide me with detail I then made contact with Outsurance and submitted my quote from three different panel beaters Anton with endless effort and following up and call after call to get no joy . After threatening them I then was passed onto Outsurance legal department where this game with them started . Now the state the will settle me with the other parties explanation of the damages and bluntly ignored the quotes received , then me asking to speak to management to try resolve this I am told that there offer and that’s it Now the damage to the car is quoted at fifty three thousand and the offering me nine thousand I told them it’s nowhere near the quotes and that’s they need to review it as I told am a Outsurance client I then was told there other client explain the damage and that’s what they going to pay . Now please explain to me how there client is qualified to give Outsurance a value More importantly I’m not going anywhere to get this resolved or any form of service People beware of this

0
Replies (1)
OUTsurance
OUTsurance's reply18 Mar 2026, 12:11
Official
Good day Rodney,

Thank you for giving us the opportunity to look into the matter and provide you with feedback.

Our legal manager, Lawrence, contacted you to discuss the claim in detail. You advised Lawrence that you had already paid for the repairs. Lawarence advised you to send him the invoice and he would revert.

We do apologise for the inconvenience caused.

Regards,
The OUTsurance Team