Customer Service is a Myth

<p>I logged a claim ealry in July, to date the damage has not beenprepaired. This process has been characterised by poor communication, confusion, rude consultants and service providers - and, of course, the absolute and total lack of an escalation rpocess. If I have to call one more time and hear that ALL the team leaders and managers and managers of managers are in a meeting and there is this no escalation channel available I may lose my mind.</p> <p>Someone needs to remind your compnay that we, the customers, pay your salary, and I don't pay for you to hang around in meeting all day every day, and not to bother calling back after the numerous messages I have had to leave every time nobody is available. I pay for a servcie, one which you are either refusing to provide or are incapable of providing.</p> <p>I want to speak to a person who can take action to have my repairs undertaken, this is unacceptable and my next step will be the Ombud as I simply cannot deal with any more promises and point blank refusal to escalate.</p> <p>I think you should try interacting with Discovery sometime so that you can understand what customer service and customer experience actually mean, maybe you could discuss it in one of your endless meetings and actually learn something about how to treat customers with at least a glimmer of respect instead of this dismissive attitude I have encountered again and again.</p> <p>I am just disgusted with you and your marketing facede proclaiming how great you are when in fact you don't care about actually providing the service you promise.</p> <p>Maybe I should miss paying an installment and see how quick you will be to call me then - shameful.</p>