JD
Joseph D
1 reviews | Active since Jun 2020
10 Nov 2020, 14:20
Customer service
Company service was good when I called to.cancel. no awkward questions about why, I wanted to cancel. They offered me life cover, but unfortunately the consultant who helped me didn't get back to me to finalize the quote.
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Replies (1)
OUTsurance's replyOfficial
13 Nov 2020, 12:09Good day Joseph,
The lack of feedback is totally unacceptable and we will address accordingly. We escalated the matter to Kelly our sales manager who contacted you to apologise for the poor service experience.
We thank you for your valued feedback and for allowing us to look into the matter.
Regards,
OUTsurance
The lack of feedback is totally unacceptable and we will address accordingly. We escalated the matter to Kelly our sales manager who contacted you to apologise for the poor service experience.
We thank you for your valued feedback and for allowing us to look into the matter.
Regards,
OUTsurance
OUTsurance's reply13 Nov 2020, 12:09
Official
Good day Joseph,
The lack of feedback is totally unacceptable and we will address accordingly. We escalated the matter to Kelly our sales manager who contacted you to apologise for the poor service experience.
We thank you for your valued feedback and for allowing us to look into the matter.
Regards,
OUTsurance
The lack of feedback is totally unacceptable and we will address accordingly. We escalated the matter to Kelly our sales manager who contacted you to apologise for the poor service experience.
We thank you for your valued feedback and for allowing us to look into the matter.
Regards,
OUTsurance