Customer service and workmanship decrease rapidly

The service that OUTsurance provide to their customers gets worse and worse by the day. One can't refer to customer service because that's non-existent with OUTsurance. They don't have the essential of a business, they are unable to satisfied customers at all.

I've decided to join this company which at that time pride themselves as a leading service provider in this sector, unfortunately that was the worst decision I could have made in life, first battle regarding my first claim with them should have indicate that, but one is nice, and I gave them another chance. On the first claim there were a battle of more than 6 months where it is was required from my side to point out to OUTsurance that the service provider did not do the correct job. Had to point out that their service provides did a ****py, unacceptable paint job. The service provider fixed components with duct tape, what a disgrace! If i did not instruct OUTsurance that I want to be present when removing my vehicles bumper, I would never have known that they fixed up my vehicle with duct tape. Then had to pay external place to do reports on my aircon pump because the team of OUTsurance said that the damage and leakages to the aircon pump can't be accident related, but logically with a bit of knowledge one can reason that it is because the impact zone were there, but anyways once again the client had to prove to them. After a battle I've instructed them that my vehicle will be taken to another service provide and the job will be corrected full, from the realignment and fitment and the spray job.

On my second claim OUTsurance failed again! They fixed it but not as they should. The complaint on this claim we could say is running a year now, because it is one complaint on the other. The major thing now is that they are unable to fix up they workmanship again, they use body filler, but unfortunately it is cracking, and it is a shame to drive a vehicle like that. It is an embarrassment.

It takes OUTsurance more than 3 days to open a complain on this claim, suddenly it is said that it is a system error or failure. But I had to phone them and ask them what's going on after they said that they will assign someone, never happened. I phoned them the consultant said that I can expect a call back, as usual it did not happen. By the end of business, I had to phone them, they made a promise to me which they were unfortunately not able to keep as all the previous ones.

Unfortunately, OUTsurance's service and workmanship decrease day by day. The people that keeps them up and running by paying their monthly premiums are not valued