Customer Service

I am still waiting to hear back from customer services at Outsurance from a few weeks ago. <br> <br> Following some damage done to the car, I called to open up a claim number to get the process started. All was going well until I was told I am liable for R3,500 excess on the courtesy car. I do not recall this being mentioned to me when I took out the policy so asked to hear the recording to confirm this. I was promised this within a two day period.....still waiting!!<br> <br> The gentleman who sold me the policy was polite, helpful and an absolute pleasure to deal with. The person I spoke to a few weeks ago was arrogant, unhelpful and frustrating to deal with!<br> <br> In addition, the guy who opened the claim, deals with so many people he has no record of my claim number so each time I had to give him the claim number he issued....is he lazy and can't be bothered or is he having to work off a system that is antiquated? Even an excel spreadsheet would sort that out!<br> <br> I'm still waiting to hear the recording Outsurance....<br>