KA
Kyle A
1 reviews | Active since Mar 2014
18 Mar 2025, 15:35
Customer neglect - stay away from OUTsurance.
Their client knocked my car and left me without a car for 2 weeks, putting my job at risk - being unable to attend to urgent matters. They refused to even cover part of the cost of car rental for the third party claim.
This is after I have been a client for 15 years. Time to move on.
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Replies (2)KA
Kyle A's updateReviewer Update
20 Mar 2025, 14:57Still no resolution.
Outsurance also select bad Panelbeaters as "Approved" Service Providers. Latest update is that my car is scheduled to be released after nearly a month, after I was told it will take 5-7 working days at drop-off.
The service at Outsurance has steadily declined.
Outsurance also select bad Panelbeaters as "Approved" Service Providers. Latest update is that my car is scheduled to be released after nearly a month, after I was told it will take 5-7 working days at drop-off.
The service at Outsurance has steadily declined.
KA
Kyle A's update20 Mar 2025, 14:57
Reviewer Update
Still no resolution.
Outsurance also select bad Panelbeaters as "Approved" Service Providers. Latest update is that my car is scheduled to be released after nearly a month, after I was told it will take 5-7 working days at drop-off.
The service at Outsurance has steadily declined.
Outsurance also select bad Panelbeaters as "Approved" Service Providers. Latest update is that my car is scheduled to be released after nearly a month, after I was told it will take 5-7 working days at drop-off.
The service at Outsurance has steadily declined.
OUTsurance's replyOfficial
25 Mar 2025, 10:35Good morning Kyle, We received feedback from our legal manager Thelma, confirming that she contacted and assisted you. She explained that you unfortunately do not have car hire as an optional extra on your policy. After reviewing your complaint we established that the delay in repairs was due to additional damages found. We have requested for the service provider to prioritise the repairs to your vehicle and finalise as soon as possible. Thank you for accepting our apologies. Regards,The OUTsurance Team
OUTsurance's reply25 Mar 2025, 10:35
Official
Good morning Kyle, We received feedback from our legal manager Thelma, confirming that she contacted and assisted you. She explained that you unfortunately do not have car hire as an optional extra on your policy. After reviewing your complaint we established that the delay in repairs was due to additional damages found. We have requested for the service provider to prioritise the repairs to your vehicle and finalise as soon as possible. Thank you for accepting our apologies. Regards,The OUTsurance Team