Customer needs to keep chasing

we reported this incident on 04/06 @ 17:15 . An automation expert came out the following day, advised motor was still functioning but unnecessary drag was being placed on it due to some damage to the actual gate, as gate kept jamming. Outsurance were advised of necessity to send out an assessor. We waited and waited. Finally called to ask what is happening, as we would prefer the claim resolved quickly and don't want our gate motor to burn out too as that would raise the claim. An assessor was finally appointed and contacted us on 11June & assessed problem. We once again stated that we wanted to expedite the matter as we don't want the damage to escalate, and this is an extreme security risk for our HOA. Called Outsurance 15:27 spoke to Johan, who sent message to Muneer, as residents had advised that gate was jammed, motor making noise and smell and had to be put on manual. Called Outsurance again at 16:28 after no return call. Muneer put us on hold then transferred to a service provider who advised that they could only come out on Monday. Called Muneer again and stated this is a high security risk for us, Muneer's response was what do we expect him to do about it.!!!