Customer experience non existant at this organisation

<p>A third party claim - ********** 49 was lodged a few months ago. I assumed the matter was resolved only to receive a letter of demand from an attorney. I have spoekn with a claims consultant Robbie Mpholo on numerous occasions who promised feedback in writing as well as telephone calls to confirm that the matter has been resolved. Its been two weeks and I am yet to receive a call or email from this gentleman. All follow ups were done by me. Many empty promises was made by this gentleman. Now i have exceeded the 10 day timelines from tghis attorney and they will be persuiing legal action against me. All because of an *********** individual names Robbie.. Outsurance if this is the level of service you provide, I WILL be poaking my business elsewhere. As for your adverti*****t highlighting the number of ombuds claims in your favour, if you continue on the trend, i will be adding to the number of cases ruled against you. Your service is shocking, your people have no sense of customer experience and I will continue bashing your brand on social media until this matter is resolved!!!!!!!!!!!!!! </p>