NM
Nicolaas M
1 reviews | Active since Mar 2017
07 Sept 2022, 09:26
Customer Care is useless
I currently have pet insurance with Outsurance , but I want to discuss my premium with them. Since last week I went onto their website and left numerous messages for them to call me. I even opted to do a quote , but nobody cared to call me back. Their claims dept is doing an excellent job regarding my claims , but the customer care dept is useless.
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OUTsurance's replyOfficial
12 Sept 2022, 14:21Good day Nicolaas,
The lack of feedback you described was naturally concerning.
After responding privately to your review, we escalated the matter for urgent attention. Gavin our client services manager assisted you with your premium query. We will address the service delay accordingly.
We do apologise for the delay in service.
Regards,
OUTsurance
The lack of feedback you described was naturally concerning.
After responding privately to your review, we escalated the matter for urgent attention. Gavin our client services manager assisted you with your premium query. We will address the service delay accordingly.
We do apologise for the delay in service.
Regards,
OUTsurance
OUTsurance's reply12 Sept 2022, 14:21
Official
Good day Nicolaas,
The lack of feedback you described was naturally concerning.
After responding privately to your review, we escalated the matter for urgent attention. Gavin our client services manager assisted you with your premium query. We will address the service delay accordingly.
We do apologise for the delay in service.
Regards,
OUTsurance
The lack of feedback you described was naturally concerning.
After responding privately to your review, we escalated the matter for urgent attention. Gavin our client services manager assisted you with your premium query. We will address the service delay accordingly.
We do apologise for the delay in service.
Regards,
OUTsurance