BC
Bruce C
1 reviews | Active since Aug 2015
30 Nov 2021, 12:33
Customer Care is non existent
Been with OUTsurance for over 7years and have found the most recent interactions with call centre and especially management absolutely shocking. Been struggling to get consistency on my policies for weeks and have been promised (on countless occasions) that someone will get back to me. Still waiting on my call logs for over 3 weeks now. What on earth is going on?
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OUTsurance's replyOfficial
03 Dec 2021, 10:07Good day Bruce,
The lack of feedback you described was naturally concerning.
Further to our private response, we confirm that Kyle our client services manager contacted you to address your concerns. He advised you that the required call recording will be sent to you.
We do apologise for the poor service experience.
Regards,
OUTsurance
The lack of feedback you described was naturally concerning.
Further to our private response, we confirm that Kyle our client services manager contacted you to address your concerns. He advised you that the required call recording will be sent to you.
We do apologise for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply03 Dec 2021, 10:07
Official
Good day Bruce,
The lack of feedback you described was naturally concerning.
Further to our private response, we confirm that Kyle our client services manager contacted you to address your concerns. He advised you that the required call recording will be sent to you.
We do apologise for the poor service experience.
Regards,
OUTsurance
The lack of feedback you described was naturally concerning.
Further to our private response, we confirm that Kyle our client services manager contacted you to address your concerns. He advised you that the required call recording will be sent to you.
We do apologise for the poor service experience.
Regards,
OUTsurance