Customer Care division doesn’t care

I recently called the call Centre to cancel my policy on the 2015 Chev Utility I have on cover due to the fact that I got a cheaper premium from momentum with a lower excess from another insurance company. Your consultant convinced me to stay with outsurance and eventually quoted me cover for R1777 pm which was only R170 more than I was getting from the other company. I then received My policy schedule and notice a mistake on the date issued on the license for the regular driver. I told her it was issues in 2016 but the schedule said 2015. I phoned in and explained that this was not my mistake and needed to be rectified. Just to find out my premium jumps up to over R1900. I told her I will not accept that and would rather go to the other company. I was put through to the manager Cole who then said they would listen to the voice log and call me back. I stressed again that I did not want the cover at that price. No call back. I called again and spoke to another consultant who then admitted that it was a mistake on outsurance side and that they would sort it out. I asked to speak to Cole, he assured me he would sort it out. A week went by. I then got hold of Cole again I’m not sure on the dates because I am very busy at work, he assured me he would call me back. Which he did, but then said nothing on the line. Needless to say my debit order went off at the higher amount and I am very upset. Your institution was so professional in retaining my business, yet when there is a mistake and I now need to pay more money, it seems like I am dealing with a circus. I either want my premium to be reduced to R1777 as initially quoted or I want my refund and I will get cover from the other company. I expect this to be resolved by Close of Businsss on Monday, or I will continue on other platforms to complain and slant your company, as well as lodge a complaint with Ombudsman. I also work in motor industry and deal with 50 customers a month, who need insurance, and I will make it my mission to ensure that neither them, or any of their family, will use Outsurance. Maybe your company is too big to feel an impact from such a small group of people, but over a stretch of a year, it is a huge loss of opportunity. I am so disappointed with the service I received in trying to resolve this matter. I think your manager Cole is a joke.