1 reviews | Active since Jan 2017

05 Sept 2019, 16:24

Customer care agents at their best!

I would like to commend two exceptional call centre agents at Outsurance viz. Yegen Moodley & Larvine at Client Care. Yegen has been amazing in his customer service s****s specifically a star in patience, professionalism and attention to detail with speed and efficiency in handling my claim. The reason I continue to stay wtih Outsurance is this type of customer care and professional care! I was referred to Client care by Yegen to update my personal details and once again was received by a polite exceptionally attentive and "on the ball" agent, Larvine. She even convinced me to take Out & about cover which I did not even know existed. I must admit I am one of those customers who does not have time for call centre business but with employees like Yegen and Larvine, I will certainly make the time to hear them out any day! Thank you again to all the Outsurance team for their care and professionalism in handling my latest claim. Go well and God bless! NB: I trust management recognises both these gems accordingly !

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Replies (1)
OUTsurance
OUTsurance's reply06 Sept 2019, 15:39
Official
Thank you very much for the feedback. We pride ourselves in giving the best service at all times. We are very happy to hear about your experience with the OUTsurance family. We are very proud of both Yegan and Larvine and they will be very happy to receive this compliment. 
 
Regards,
OUTsurance