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Ashleigh S

1 reviews | Active since Dec 2018

04 Dec 2018, 18:10

****** - OURSURANCE USING MOB TACTICS ONCE AGAIN TO AVOID PAYING FOR CLAIMS

Absolutely disgusted at the filthy mob-like tactics used by Outsurance following a claim. We are aware that insurance companies come well prepared and hold no punches when trying to invalidate claims but this company is by far the worst of the bunch.

To begin with they have made us wait over a week just to get some kind of feedback from there as to what to do from here.

When their representative Cyril Moodley finally pitches earlier today after a week of waiting on them due to their 'busy schedule'. He comes fully armed with the exact tactics we have heard about from peers who have dealt with issues with outsurance previously (house and car alike). He came in questioning us about details pertaining to our daily use of the vehicle. Which is understandable - we answered all his questions happily but when he didnt get the answers he wanted he then took it a step further and proceeded to question individuals in our office bloc**** Upon mentioning numerous times that they are not very fami**** with us and that they would not be able to provide a definite/absolute answer to his question he still insisted that they answer with a simple yes or no. He then called family members with one of the policy holders confirming they are present in the background like a prisoner. He proceeded to ask the same questions of which were contrary to the answers of the strangers he questioned in the office ofcourse because they are barely witnesses to our daily affairs in the office. Immediately he states that they will not fulfill the claim and insinuates that we a are ***** and hes giving one last chance to tell the 'truth' he wants to hear in order to let outsurance of the hook so that they dont have to pay. This is the same line of ************ and guilt-inducing tactic that oursurance uses with all claimants they deal with.

Now we are left waiting indefinitely once again on Outsurance to get back to us. With a 70k bill (supposed quote provided by them for damages to the car) that they're threatening we have to pay based soley on a detail they believe is a lie. The accident was ofcourse the fault of the other vehicle owner involved but ofcourse he refuses to take responsibility - he seems to be getting assistance quite fine with his insurance whilst we are now dealing with the mob-like tactics of outsurance. We paid them for services every month - services which are not being rendered. They are absolute ******.

This whole experiencehas been stressful to say the least and now having your insurer treat you like a ******** and drag their feet and intimidate you and your peers instead of giving you the go ahead to get your car fixed.

Soon autobody shops will be closing and here we are sitting and waiting on these mob members indefinitely. We are required to pay 20k excess for the car to be repaired. In addition to that insurance premiums are over R5000 a month! We thought it was worth it to give them a try despite the high premiums however I see now that they're just greedy snakes.

I will make sure everyone knows about their mobbish mannerisms and their ***** mentality in dealing with their customers. Absolutely pathetic!

I am eagerly awaiting a response from them. Id like to see how this pans out and make sure that the public knows what ****** they are!

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Replies (3)
AS
Ashleigh S's update04 Dec 2018, 18:55
Reviewer Update
EDIT: Cyril Moodley has even gone as far as visiting our house whilst we are not present and questioned an old man of 70+ years and our neighbours. Our lawyer will be dealing with this matter. Never in my life have I seen someone so desperate and behave with no regard for the law or their paying customer. What a sly man! We have had a stressful experience with the car and now having to deal with *******s who have taken our money willingly and are still getting 20k excess for damages to OUR vehicle is downright savage. We have both car and business insurance with them. Both of which will be cancelled. And even once this issue is dealt with I will continue to ensure Outsurance gets the media coverage they deserve. Switch and save is a lie. STAY FAR AWAY FROM OUTSURANCE! THEY ONLY WANT PREMIUMS. THEY RENDER NONE OF THE SERVICES YOU PAY FOR!
AS
Ashleigh S's update05 Dec 2018, 15:47
Reviewer Update
Inconvenience? You guys have been outright rude and showed no regard for the law or your paying customer. We have insurance for a reason. Whats the point if you guys approach every claim big or small with mob tactics and interrogation of your paying customer. In addition to this Outsurance got into an agreement with your client and did no such rigorous investigations before happily accepting payment from him monthly. If you guys had any reservations to begin with these matters should've been brought to your client's attention before taking money for services you're refusing the render. Dont be ****** and then intimidate your clients when they're in distress and trying to log a claim for damage to their property. Everything went as normal. We even received confirmation from the lady handling the claim that all thats left is for the assessor (Cyril Moodley) to come and pick up the paperwork and validate the claim. Suddenly when he shows up he comes with his own agenda and throws wild accusations in an attempt to convince us that you guys wont pay based on evidence he feels is legit. "Evidence" he got through cohersion and ************ of 2 office employees who are practically strangers to us and bear no witness to who gets in and out of the car daily as they come in to the office much earlier and leave earlier than your client and his Dad, and an old man and woman who were questioned in their own home without the permission and knowledge of the policyholder. This is sly and ******** and none of it will hold up in a court of law. You guys need to stop burdening us with your job that shouldve been done before accepting payment from your client and start finalising the validation because as the car sits here more damage is incurred everyday. Water has already gotten into the light that was damaged resulting in the other lights not working, and loads of other damage thats resulted from WAITING on your guys to give us the go ahead to book the car in for repairs. The autobody shops will be closing soon and that quote you issued for the repairs will expire soon but all we keep hearing is that the manager will listen to the recordings of the nonsense excuses your employee tried to come up with. We have consulted our legal counsel are prepared to fight until you render the services your client has paid for. He is the one that pays you for the cover and he is listed as a driver on that application, he was the one driving the car on that particular day and that should suffice. Dont try to shift our attention to bogus interrogations and investigations and start doing what youre getting paid for! Your manager has made no difference to the situation - he is simply stating that he will pick up on where his junior left off. Absolutely pathetic. I can see you guys are well versed in this same drill as you do it to your clients everyday.
OUTsurance
OUTsurance's reply07 Dec 2018, 14:46
Official
Good day Ashleigh Searancke,

Thank you for bringing this matter under our attention.

Nischal our Assessing manager contacted our client to address all his concerns. Part of our validation process is confirmation of the contract and this was discussed in detail with our client.

We do apologise if our validation process caused our client much discomfort.

Thank you