******** or client?

<p>My father has been a client of Outsurance from when they started. My sister and I also joined because he always received good service from them. But in the last couple of years the customer service we received from them made my sister and me change insurance companies. In the last 2 weeks I experienced the bad service that my father received from them again. He is treated like a ******** and not a client. And this from managers in departments. Why do you keep on paying every month and when something happens to your vehicle or electronic devices you are scared to claim because they will not process your claim. My father has put in a claim and has to phone them every day to get answers. It's been more that 2 weeks now and no one can tell him what is happening. He is been treated like a ******** and I wonder if they will apologies for this at the end????</p>