DM
Devan M
1 reviews | Active since Nov 2016
18 Feb 2019, 11:08
Cracked Windscreen still cracked
Put a glass claim around the first week of December 2018. To date no resolution received. Whats happening????????
Helpful (0)
Replies (4)0
Replies (4)
OUTsurance's replyOfficial
18 Feb 2019, 14:52Good day devan-maistry,
We dropped the ball here and humbly apologise for the delay. This is definitely not the level of service we usually deliver.
Ronald our claims manager has been in contact with you and he contacted our service provider. Our service provider will contact you for an appointment for the fitment once they have received the glass.
Regards,
OUTsurance
We dropped the ball here and humbly apologise for the delay. This is definitely not the level of service we usually deliver.
Ronald our claims manager has been in contact with you and he contacted our service provider. Our service provider will contact you for an appointment for the fitment once they have received the glass.
Regards,
OUTsurance
OUTsurance's reply18 Feb 2019, 14:52
Official
Good day devan-maistry,
We dropped the ball here and humbly apologise for the delay. This is definitely not the level of service we usually deliver.
Ronald our claims manager has been in contact with you and he contacted our service provider. Our service provider will contact you for an appointment for the fitment once they have received the glass.
Regards,
OUTsurance
We dropped the ball here and humbly apologise for the delay. This is definitely not the level of service we usually deliver.
Ronald our claims manager has been in contact with you and he contacted our service provider. Our service provider will contact you for an appointment for the fitment once they have received the glass.
Regards,
OUTsurance
DM
Devan M's updateReviewer Update
18 Mar 2019, 10:4318 March 2019 and still no resolution
DM
Devan M's update18 Mar 2019, 10:43
Reviewer Update
18 March 2019 and still no resolution
OUTsurance's replyOfficial
26 Mar 2019, 15:15Good day devan-maistry,
We have provided you with feedback. There was a parts delay with the supplier and the windscreen was on back order. We have confirmed that the windscreen will arrive within this week.
We are terribly sorry for this huge delay.
Regards,
OUTsurance
We have provided you with feedback. There was a parts delay with the supplier and the windscreen was on back order. We have confirmed that the windscreen will arrive within this week.
We are terribly sorry for this huge delay.
Regards,
OUTsurance
OUTsurance's reply26 Mar 2019, 15:15
Official
Good day devan-maistry,
We have provided you with feedback. There was a parts delay with the supplier and the windscreen was on back order. We have confirmed that the windscreen will arrive within this week.
We are terribly sorry for this huge delay.
Regards,
OUTsurance
We have provided you with feedback. There was a parts delay with the supplier and the windscreen was on back order. We have confirmed that the windscreen will arrive within this week.
We are terribly sorry for this huge delay.
Regards,
OUTsurance
DM
Devan M's updateReviewer Update
26 Mar 2019, 15:44The response was that it will be installed today... 26 March 2019
DM
Devan M's update26 Mar 2019, 15:44
Reviewer Update
The response was that it will be installed today... 26 March 2019