TK
Tshepo K
1 reviews | Active since May 2025
24 Oct 2025, 09:44
Cover was canceled
Outsurance has just called me to cancel my cover because, I claimed for a windscreen. Question is why ask me to cover both my cars with you knowing very well that I was paying 5000 for both cars and my life insurance. I had an accident with one car which was caused by another driver, and they refused to pay me what the car was covered for , now I claimed for windscreen and due to that I am a high risk with out even considering this is a different car because had it been insured under my wife it wouldn't have made a difference. OUTsurance had Dubble standards which do not make sense and to think that I ask 3 of my colleagues to join your company I regret this
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OUTsurance's replyOfficial
10 Nov 2025, 13:19Good day Tshepo,
Further to our initial private response, we can confirm that our Client Care Manager, Trisha, has reviewed your concerns and referred the matter to our actuarial team for further assessment.
While the reasons for the cancellation were previously explained in detail, we have decided to assist you by reinstating the policy. Trisha has also discussed the rationale behind this decision, including the cautions and recommendations provided by our actuarial team.
We appreciate your feedback and are pleased that we could reach an amicable resolution. Thank you for engaging with us and allowing the opportunity to address your concerns.
Regards,
The OUTsurance Team
Further to our initial private response, we can confirm that our Client Care Manager, Trisha, has reviewed your concerns and referred the matter to our actuarial team for further assessment.
While the reasons for the cancellation were previously explained in detail, we have decided to assist you by reinstating the policy. Trisha has also discussed the rationale behind this decision, including the cautions and recommendations provided by our actuarial team.
We appreciate your feedback and are pleased that we could reach an amicable resolution. Thank you for engaging with us and allowing the opportunity to address your concerns.
Regards,
The OUTsurance Team
OUTsurance's reply10 Nov 2025, 13:19
Official
Good day Tshepo,
Further to our initial private response, we can confirm that our Client Care Manager, Trisha, has reviewed your concerns and referred the matter to our actuarial team for further assessment.
While the reasons for the cancellation were previously explained in detail, we have decided to assist you by reinstating the policy. Trisha has also discussed the rationale behind this decision, including the cautions and recommendations provided by our actuarial team.
We appreciate your feedback and are pleased that we could reach an amicable resolution. Thank you for engaging with us and allowing the opportunity to address your concerns.
Regards,
The OUTsurance Team
Further to our initial private response, we can confirm that our Client Care Manager, Trisha, has reviewed your concerns and referred the matter to our actuarial team for further assessment.
While the reasons for the cancellation were previously explained in detail, we have decided to assist you by reinstating the policy. Trisha has also discussed the rationale behind this decision, including the cautions and recommendations provided by our actuarial team.
We appreciate your feedback and are pleased that we could reach an amicable resolution. Thank you for engaging with us and allowing the opportunity to address your concerns.
Regards,
The OUTsurance Team