Cover cancelled without my knowledge

In December 2017, I received a call from pursurance informing me that they are increasing premiums for my four year old car which they dropped few months before,they were also increasing my excess to 6000 because apparently I was a multi claimant. Of course I wasn't happy about it and asked the guy Juan something, who was helping me not to increase it or else I will find another insurer and leave outsurance.I felt like it was unfair after being with them since 2011 and this being my 2nd car since 2014. Saying that they went and cancelled my cover without letting me know, I drive around thinking in my pregnancy and childbirth that I am covered because they didn't send me anything to say that they kicked me out. Funny enough I had a case their legal department was doing for me and communicating with me to date. I am currently still receiving weather warnings by sms and being followed up still for my December claim, when they cancelled my cover without my knowledge. Only when I was trying this Monday to get a cover review was I told that I no longer have a cover with them, really? I have a newborn baby and driving an uninsured car, if something happens to me, I am *****ed because even now, they told me that they are investigatingand and will be in touch. It's quite and no word from them. What do you expect your loyal client for years to do in the meantime? You have done me wrong on so many levels outsurance and I feel like crying every time your advert comes on, on tv with all the promises that you are making to south Africans. I trusted you for over five years and this is what you do to me? Maybe the ombuds will assist me since you are quiet. Worst of all I was told that I forfeited an out bonus, in June, in December there's now a new out bonus I am supposedly forfeiting. What is really happening here, and everytime my information is updated, it is always wrong, I've complained about that and it was never fixed. I am now suspecting they were mixing up my information with someone's, none of this makes any sense. I am very angry and feel betrayed by you outsurance.