IM
Itumeleng M
1 reviews | Active since May 2022
29 Aug 2023, 21:15
Cover
I was involved in a car accident with one of their clients, their client is at fault but they can't cover my damages because there is a short fall from their side. They will fix their client's car but I will have to sort out myself.
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Replies (2)IM
Itumeleng M's updateReviewer Update
30 Aug 2023, 12:34They still can't resolve my issue, they my case is a legal matter, so I have to sue their client because they can't cover the third party because of a short fall on their side.
IM
Itumeleng M's update30 Aug 2023, 12:34
Reviewer Update
They still can't resolve my issue, they my case is a legal matter, so I have to sue their client because they can't cover the third party because of a short fall on their side.
OUTsurance's replyOfficial
30 Aug 2023, 13:09Hello Itumeleng
Thank you for providing us with our client's claim number which was referred to our liability claims manager, Mmeli.
Mmeli explained the differences between a 3rd party claim and a legal matter and why we would still repair our client's vehicle. We are sorry about the outcome and thank you for affording us the opportunity to have discussed the matter further.
Regards
The OUTsurance Team
Thank you for providing us with our client's claim number which was referred to our liability claims manager, Mmeli.
Mmeli explained the differences between a 3rd party claim and a legal matter and why we would still repair our client's vehicle. We are sorry about the outcome and thank you for affording us the opportunity to have discussed the matter further.
Regards
The OUTsurance Team
OUTsurance's reply30 Aug 2023, 13:09
Official
Hello Itumeleng
Thank you for providing us with our client's claim number which was referred to our liability claims manager, Mmeli.
Mmeli explained the differences between a 3rd party claim and a legal matter and why we would still repair our client's vehicle. We are sorry about the outcome and thank you for affording us the opportunity to have discussed the matter further.
Regards
The OUTsurance Team
Thank you for providing us with our client's claim number which was referred to our liability claims manager, Mmeli.
Mmeli explained the differences between a 3rd party claim and a legal matter and why we would still repair our client's vehicle. We are sorry about the outcome and thank you for affording us the opportunity to have discussed the matter further.
Regards
The OUTsurance Team