MM
Makoma M
1 reviews | Active since Nov 2019
30 Nov 2021, 17:59
Courtesy car
Outsurance is a ****, my car is with their penalbeters and they are delaying the penalbeters with the process of fixing the car now my days for courtesy car lapsed and yet they are the one's that are delaying the whole process I was charged for extra day of the courtesy car whereas Outsurance is the one that are wrong. I won't recommend them to anyone and I am canceling my policy with them I can't be paying R1300 every month for **** service not mention that they fixing my car with DEMO parts and yet I pay them the full amount every month.
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OUTsurance's replyOfficial
03 Dec 2021, 07:16Hello Makoma M
Thank you for your feedback, which is most alarmaing.
Patricia contacted you and confirmed the reason for the delay, after our assessing manager confirmed our service provider did not update the assessment. This is most unfortunate and we sincerely apologise for the inconvenience!
The usage of the rental vehicle was reviewed and discussed with you as well.
Regards
OUTsurance
Thank you for your feedback, which is most alarmaing.
Patricia contacted you and confirmed the reason for the delay, after our assessing manager confirmed our service provider did not update the assessment. This is most unfortunate and we sincerely apologise for the inconvenience!
The usage of the rental vehicle was reviewed and discussed with you as well.
Regards
OUTsurance
OUTsurance's reply03 Dec 2021, 07:16
Official
Hello Makoma M
Thank you for your feedback, which is most alarmaing.
Patricia contacted you and confirmed the reason for the delay, after our assessing manager confirmed our service provider did not update the assessment. This is most unfortunate and we sincerely apologise for the inconvenience!
The usage of the rental vehicle was reviewed and discussed with you as well.
Regards
OUTsurance
Thank you for your feedback, which is most alarmaing.
Patricia contacted you and confirmed the reason for the delay, after our assessing manager confirmed our service provider did not update the assessment. This is most unfortunate and we sincerely apologise for the inconvenience!
The usage of the rental vehicle was reviewed and discussed with you as well.
Regards
OUTsurance