Couldn't beat my current insurer

<p>I requested quotes from different insurance providers due to my premium going up by more then R100 with the annual increases. Outsurance called me and had me on the phone for more then half an hour. After they were done with all the questions and comparisons their quote was almost double or more then double what i was currentlly paying. At the end of the call the consultant just said that he's sorry that they cant beat or match my current insurer and that i should have a lovely day. His closing suggested that the R400 offer was not applicable or valid anymore. So i left it, until i heard on the radio that they now offer between R400 and R800 for quotes they cant beat. So this lead me to investigate and i noticed that not only do their consultants dodge the fact that the money is due to this person - not only for wasting half an hour or more of their time but because they are definitely not the more affordable or beneficial insurer. So id like to know what is their plan with my R400 or R800 for that matter that i am entitled too?</p>