JV
Jaco V
1 reviews | Active since Nov 2016
22 Nov 2016, 09:49
******* *******
<p>So Outsurance dont want to pay out the qouted amount, they want to settle for half the amount. When i requested to speak to someone senior, they not availible and they dont even call back or reply to email. Its been 8 weeks since an Outsurance client drove into my wife and they just dont care.</p> <p> </p> <p>I am so glad im with Santam.. they look after there clients.</p> <p> </p> <p>Outsurance have all there these TV adds, they pay out. They alsolutely LIE!!</p>
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OUTsurance's replyOfficial
23 Nov 2016, 10:22You have our sincere apologies for the very poor service and thank you for bringing the matter to our attention.
Our liability claims manager, Jeanine was also since in touch with you and explained the repair process. We are pleased to know you will be satisfied to take your vehicle to our service provider.
We will finalise your claim for you as soon as possible.
Regards
Dinky
Best regards,
OUTsurance's reply23 Nov 2016, 10:22
Official
You have our sincere apologies for the very poor service and thank you for bringing the matter to our attention.
Our liability claims manager, Jeanine was also since in touch with you and explained the repair process. We are pleased to know you will be satisfied to take your vehicle to our service provider.
We will finalise your claim for you as soon as possible.
Regards
Dinky
Best regards,